A Worthy Vendor

At Cigars dot com you'll find a huge selection of brand name smokes.
You'll also find some great Customer Service.

I had placed an order in May and was pleased with the result and my local vendor was closed for the week so I went back to buy another five pack.

For the month of June they advertised free shipping for Father's Day. In addition on the bottom of the website, a banner offered free shipping for the month for anyone clicking the banner.

Okay, you have me. (I hate shipping fees - some are reasonable but the majority are just another cash stream)

 I went ahead and  placed another order. However, this time no matter what I tried I was presented with $6.99 in shipping fees.
"Why the face?"

I was not about to cancel the order over this little faux pas so I sent a message through the website to their Customer Service department. Within a day I received an email saying they had answered my inquiry about the fees...I could not login to the website to view the reply.

When I had placed the first order in May I gave them an email address as requested. This email is not the email associated with my PayPal account; the service I used to pay for my order. Their website got lost and could not recognize the PayPal address and told me the password was incorrect for the other email.

Today, Cigars.com called me. Within ten minutes, which included three or four minutes on hold they had straightened the issue out completely in a friendly and very helpful manner. I hung up smiling.

Oh, as to the shipping fees?
It seems the head of Customer Service saw my inquiry and intercepted the order before it process at PayPal and reduced it to reflect free shipping.

I can buy a smoke at 7-11 but I would not have gotten such great service.
Kudos Cigars.com